![]() "Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). If you need to find an Apple Store - Find a Store - Apple. Make an appointment at the Apple Genius Bar for service. After doing so put them both in the case, leave the lid open, press and hold the button on the back of the case until the light flashes. We’ve noticed issues with the original AirPods and the AirPods Pro, where a healthy battery percentage is reported one minute only to drop to 0 the next, likely due to a glitch with the way the remaining charge is reported.
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